ServiceNow License Optimization

07.08.25 10:39 AM - By Thomas Thejn

ServiceNow License Optimization
​​​Actionable analysis and recommendations​

​​Offering description​ 

​​Optimize your ServiceNow investment with a license review. Our experts conduct a structured analysis of your current licensing position, usage patterns, and entitlement alignment. This assessment helps you gain clarity on cost-saving opportunities, potential compliance risks, and how to scale effectively with your existing or future license footprint.​ 

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​What we do​ 

 

Time 

Activity 

Description 

8:30-9:00 

Kick-off meeting 

Introduction, scope alignment, key stakeholders, access requirements. 

9:00-10:30 

Data Collection 

Review ServiceNow license types, active subscriptions, user roles, and actual usage. This includes:  

  1. License types and counts  

  1. User role distribution  

  1. Plugin activation and usage  

  1. Custom application review (if relevant) 

10:30-12:00 

Usage Analysis 

Compare actual usage (users, features, transactions) against entitlement. Identify over- or under-utilization, compliance risks, and growth hotspots. 

13:00-14:30 

License optimization review 

Recommendations based on findings, including:  

  1. Right-sizing licenses  

  1. Re-allocating roles  

  1. Archiving or retiring dormant users/modules 

14:30-15:30 

Roadmap alignment 

Review future plans with ServiceNow. Are license types and volumes fit for expansion plans (e.g. adding ITOM, SPM, SecOps)? 

15:30-16:30 

Outcome report walkthrough 

Present findings, preliminary report, and next-step recommendations. 

 

Outcome Report – Key Deliverables 

You will receive a short and actionable outcome report, including: 

Executive Summary 

  • Key findings 

  • Potential savings or compliance risks 

  • Strategic recommendations 

Current License Inventory 

  • Overview of license types, quantities, and status 

  • List of active subscriptions and entitlements 

Actual Usage Overview 

  • User license assignment vs. actual activity 

  • Role analysis and dormant users 

  • Activated modules vs. utilization 

Optimization Opportunities 

  • Recommendations to reallocate or reduce licenses 

  • Opportunities for consolidation 

  • Plugin/module usage recommendations 

Future Readiness 

  • Licensing implications of upcoming initiatives 

  • Suggested roadmap alignment (e.g., switch to App Engine, SPM license packs) 

Next Steps 

  • Optional deep-dive workshop or technical license compliance scan 

  • Planning support for upcoming renewals 

 


Get Started Now

Thomas Thejn

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