Enterprise Service Management Consulting

Increase value
with ServiceNow.

We unlock more value from your ServiceNow platform by helping your teams align governance, value-driven outcomes, and fast delivery — in 3 months, not 12.

Live
Loading latest ServiceNow & AI news…
AI & ServiceNow

The AI opportunity in ServiceNow is real —
realising it takes more than technology.

Many organisations have made significant investments in AI over the past two years. The ambition was clear: reduce manual effort, accelerate service delivery, and unlock new levels of productivity. Yet for a large number of companies, the expected returns have been elusive. The challenge is rarely the technology itself — it is the absence of a clear strategy, the right platform foundation, and a structured approach to embedding AI where it genuinely changes outcomes.

Supporting the people who serve your organisation

AI-powered assistance — from intelligent recommendations to fully autonomous Agentic AI workflows — helps your IT, HR, and service teams resolve issues faster, with less effort and greater consistency.

Elevating the experience for the people being served

With GenAI, employees describe their issue in plain language, receive immediate guidance, and in many cases have their request resolved without human intervention — shifting perception and driving real adoption.

The Next Frontier

What if the management of your ServiceNow platform itself was guided by AI?

There is a third dimension that forward-thinking organisations are beginning to explore. Those who will lead in ServiceNow value over the coming years will use AI not only to serve their users better — but to manage and evolve their platform more intelligently.

  • Proactive identification of configuration risks before they become incidents
  • AI-assisted governance recommendations based on real usage patterns
  • Intelligent backlog prioritisation aligned to business value
  • Automated health monitoring that surfaces issues early
  • Faster onboarding of new capabilities, guided by intelligence
  • Continuous improvement driven by platform-level insight
now2value AI Advisor
Ask our AI a question about your ServiceNow situation — live, powered by Agentic AI
Choose a prompt above or type your own ServiceNow challenge below — our AI advisor will respond instantly.
How we work

Deep expertise.
Practical delivery.

We combine technical depth with a pragmatic, outcome-first approach — always building on out-of-the-box ServiceNow capabilities wherever possible.

Architects & Expert Consultants

Our specialists help you get more from your ServiceNow platform — with solutions that are easier to maintain, faster to upgrade, and more cost-effective over time.

Fast-Track Delivery in 3 Months

We reject the 6–12 month project culture. Our model delivers defined outcomes in 3-month increments — keeping momentum high and value flowing continuously.

Right Sourcing, Right Expertise

Nordic strategic and process consultants combined with highly certified near-shore technical specialists — delivering quality at competitive prices.

A familiar pattern

Breaking free from the "Service-Later" culture.

Do you see an enthusiastic internal ServiceNow team that loves the platform — frustrated business owners waiting for their change requests to be prioritised — and end-users joking about ServiceNow because they hear plenty of intent but see little outcome?

You are not alone. Many organisations experience a growing team and a growing backlog. The paradox intensifies over time and requires bold decisions, strong platform governance, and firm prioritisation to break out of.

See how we help

"We help organisations move from a culture of intent to a culture of continuous, measurable value delivery — without the risk of long, uncertain transformation projects."

Digital Sovereignty

Digital Sovereignty Is Not a Dream —
It Is a Decision.

Many organisations have quietly accepted a level of dependency on their service management platforms that they would never accept in other areas of their business. Vendor lock-in is treated as an unavoidable cost of doing business. We believe this assumption deserves to be challenged.

Digital Sovereignty in service management is the ability of an organisation to understand, control, and evolve its own service delivery capabilities — without being wholly dependent on a single vendor's roadmap, pricing decisions, or architectural choices. It does not mean abandoning the platforms that create value. It means building a relationship with those platforms on your own terms.

The path is more achievable than most assume. Organisations that invest in strong governance frameworks, well-documented data models, clean integrations, and out-of-the-box implementations — rather than layers of custom code — are already building the foundations of sovereignty. The discipline that protects your upgrade path today is the same discipline that protects your strategic independence tomorrow.

Digital Sovereignty is not about doing without. It is about doing so with intent.

Start the conversation
What it looks like in practice

The pillars of a sovereign service management organisation

  • Your data belongs to you — accessible, portable, and not trapped in proprietary structures
  • Your processes are documented and understood independently of any single tool
  • Your team has the knowledge to make meaningful platform decisions — not just execute vendor recommendations
  • You can evaluate, negotiate, and if necessary transition — from a position of strength, not dependency
  • Your governance structures ensure continuity regardless of what any vendor decides next
  • Your investment in the platform is justified by value, not by switching cost

We assess your current level of dependency, identify where risk is concentrated, and design a practical path toward greater control — without disrupting the value you are already getting.

Trusted by leading organisations

Springboard Network Beiersdorf Hafnia Demant Infosys Nuuday

Ready to unlock more value from ServiceNow?

Let us start with a conversation. No obligation, no lengthy proposals — just clarity.

Get in touch