Springboard Services Soars to New Heights with the implementation of ServiceNow Technology Provider Service Management (TPSM)
Springboard Services went live with ServiceNow Technology Provider Service Management (TPSM) after just 3 months of fast-track implementation, together with now2value.
About Springboard Services:
Springboard Network is a leading provider of innovative IT solutions, offering managed services, cloud solutions, and cybersecurity expertise to businesses of all sizes. Committed to delivering exceptional value and building long-term partnerships, Springboard sought a platform to further enhance its service delivery and customer experience.
Springboard Services is part of the Springboard Network and offers shared services to all the companies in the Springboard Network, like Wingmen Solutions, Avit Group, etc.
The Challenge:
As Springboard Network is growing rapidly through acquisitions, managing a diverse portfolio of clients and services across disparate systems became increasingly complex. They faced challenges in:
Streamlining service delivery workflows across the companies to improve customer service.
Efficiently managing contracts and service level agreements (SLAs).
Leveraging the power and knowledge across the countries and companies.
The Solution:
ServiceNow Technology Provider Service Management (TPSM)
Springboard Services partnered with now2value to implement ServiceNow Technology Provider Service Management (TPSM) solution. This included leveraging key TPSM capabilities such as:
Case Management: For efficient handling of product-specific support requests.
Customer Service Portal:
Central monitoring and proactive event management:
Comon Service Catalogue and Data Model:
The Results:
Springboard Services implemented ServiceNow TPSM in just 3 months together with now2value, and Springboard Services expects to experience significant improvements across its operations:
Enhanced Customer Satisfaction: Proactive communication and personalized support will lead to higher customer satisfaction scores. They can now anticipate customer needs and address potential issues before they escalate.
Increased Efficiency: Automation of workflows and a centralized platform will streamline service delivery processes, reduce resolution times, and improve resource utilization.
Improved Visibility: A 360-degree view of customer engagements, contracts, and service performance provides valuable insights for better decision-making.
Stronger Customer Relationships: The ability to proactively engage with customers and demonstrate a deep understanding of their environment will strengthen partnerships.
Quote from Holger Brøns Jensen, CEO, Springboard Services:
"ServiceNow TPSM will be a game-changer for us. It provides the foundation we need to elevate our service delivery to the next level. We now have better visibility into our customers' needs, can respond more effectively, and ultimately deliver greater value. Our customers will be happier, and our internal teams will be more efficient.
Working together with now2value has been a great pleasure that has led to fast implementation and a successful go-live after just 3 months. We look forward to continuing the collaboration as we enhance the solution together, so we can create even more value for our customers. now2value lives up to their name, by creating more value faster."
Looking Ahead:
Springboard Services continues to leverage the capabilities of ServiceNow TPSM to further optimize its service offerings and explore new ways to innovate and deliver exceptional value to its clients.
